Artificial Intelligence
in
Patient Engagment
Imagine AI solving challenges related to loneliness and social isolation. Aging adults would certainly benefit as many health related issues they face could be mitigated by having a non-judgmental sounding board to converse with. Care.coach is taking this challenge head on, providing AI-enabled avatars to improve patient engagement. In this episode, I sit with Victor Wang, Founder and CEO of care.coach. We discuss how to get the data needed to launch an AI platform, strategies for finding healthcare companies, and differentiating AI solutions from tech giants.
Show Notes with Timestamps (VIDEO):
1:33 How Victor came up with the idea for care.coach
3:35 The impact of loneliness and social isolation on patient health and healthcare costs
5:39 Solving social isolation challenges with a global workforce (precursor for AI)
7:12 How care.coach works and use cases of improvements in patient engagement
10:58 How care.coach is helping to solve loneliness
14:19 The key problem with the healthcare system in the US
17:45 How care.coach is differentiated from other digital health services tech
18:32 Leveraging an expert system as a precursor to AI and launching a data strategy
20:22 Establishing a unique data set to truly personalize conversations with user
23:25 Finding the first customer(s) and scaling sales, demonstrating ROI
25:40 The unique challenge of selling into healthcare organizations and strategies to win
28:46 Victor’s takeaways from his launching journey
Resources
Website – https://www.care.coach/
Twitter – https://twitter.com/VictorHSW
Linkedin – https://www.linkedin.com/in/vvvmit/
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