Artificial Intelligence in In-Store Speech Analytics with Sebastian Jimenez of Rillavoice
Few industries took a bigger hit than retailers relying on in-store purchases. Ironically, it appears this adjustment period forced them to heighten their focus on better understanding their customers. Artificial intelligence has emerged as one way to gather deeper customer insight. Rillavoice, led by Co-Founder and CEO, Sebastian Jimenez, is enabling retailers to analyze unique customer feedback provided in live conversation.
In this episode, Sebastian shares how stand-up comedy led him to a career as an AI Founder, why accelerators are important to young founders, and how data can be leveraged to better serve retail customers, plus much more.
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Show Notes with Timestamps (VIDEO):
1:38 Growing up in the Dominican Republic and discovering tech through a love of standup comedy
2:47 It all started with an interview of the Etsy Founders
4:02 Passing up on a safe job/secure paycheck with Qualtrics to become a tech founder
5:41 The benefits of joining a startup accelerator – pitching Entrepreneur’s Roundtable (ERA)
9:33 The precursor for Rillavoice – discovering the use case for AI in the field
13:13 Examples of data driven insights used to improve operations
18:18 How Rillavoice works and how the customer engages with the tech
21:00 Out of the box AI solutions vs reality – and managing customer expectations
25:34 Selling an NLP product in different countries with different languages
27:33 Trying to find the ideal target customer as a startup
28:25 Do clients care that you are using AI in your product?
32:12 “The biggest challenge for me at the beginning… was to get the right team”
34:34 Convincing his founders to quit their cushy jobs to join the startup journey
39:47 Data labeling: weighing the pros and cons of doing it internally vs outsourcing
43:10 Last 2 pieces of advice for AI startup founders
Next Episode: Ablorde Ashigbe, Founder & CEO of 4Degrees