Artificial Intelligence in Customer Research with Andrew Konya of REmesh
Show Notes with Timestamps (VIDEO):
1:21 Remesh’s focus on helping customer understand populations (i.e. customers, voters, etc)
3:11 Leveraging ML to scale conversational understanding from 1:1 to 1:n
6:08 Engaging with the Remesh platform to understand an audience
9:19 Finding an instant audience to drive real-time insights via live conversation
10:49 Providing insight from a massive data set. Making predictions with small data sample
13:28 Where Remesh started in building it’s data set
15:51 Lesson learned in building data sets representative of audience
18:01 Managing customer conversation around prediction accuracy of AI algorithm
21:19 Initial go-to-market strategy and its evolution
24:14 Measuring and explaining ROI in customer conversation
26:14 Hiring strategies for AI talent
Resources
Website: www.rememesh.ai
Facebook: https://www.facebook.com/teamremesh/
Instagram: https://www.instagram.com/teamremesh/?hl=en
Twitter: https://twitter.com/teamremesh?s=20
LinkedIn: https://www.linkedin.com/company/remesh-inc-/
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Next Episode: Sebastian Jimenez, Founder & CEO of Rillavoice